Customer Care
ONLINE PURCHASE INFORMATION
FOR BEHNO, LLC. / B HEALTH
REVISED AS OF: JANUARY 2020
THE BELOW ONLINE PURCHASE INFORMATION GOVERNS PURCHASES MADE THROUGH WWW.BHEALTHAPPAREL.COM AND DOES NOT APPLY TO PURCHASES MADE IN INDEPENDENT RETAILERS OF BEHNO / B HEALTH PRODUCTS.
CONTACT US
FOR ALL INQUIRIES, PLEASE CONTACT US VIA EMAIL AT INFO@BHEALTHAPPAREL.COM
PRODUCT AVAILABILITY
ALL PRODUCTS ARE SUBJECT TO AVAILABILITY. WHILE WE MAKE EVERY EFFORT TO ONLY DISPLAY ITEMS THAT ARE CURRENTLY IN STOCK AND AVAILABLE TO SHIP, THERE MAY BE INSTANCES FROM TIME TO TIME WHERE WE RUN OUT OF STOCK IN AN ITEM. ONCE AN ORDER IS PLACED, YOU WILL RECEIVE AN EMAIL CONFIRMATION. PLEASE NOTE, HOWEVER, THAT THIS EMAIL CONFIRMATION DOES NOT GUARANTEE THE AVAILABILITY OF THE PRODUCTS YOU SELECTED FOR PURCHASE. UPON YOUR ORDER BEING APPROVED AND PROCESSED FOR SHIPMENT YOU WILL RECEIVE A SECOND EMAIL CONTAINING THE DETAILS OF YOUR ORDER AND A TRACKING NUMBER. AS NECESSARY, WE RESERVE THE RIGHT TO LIMIT THE QUANTITY OF PRODUCTS WE SUPPLY; SUPPLY ONLY PART OF AN ORDER OR TO DIVIDE UP ORDERS. WE ALSO RESERVE THE RIGHT TO ALTER THE TERMS OR DURATION OF ANY SPECIAL OFFERS OR PROMOTION. IF WE ARE UNABLE TO FILL YOUR ORDER WE WILL ATTEMPT TO CONTACT YOU AND IF WE ARE UNABLE TO CONTACT YOU, WE WILL TREAT THE ORDER AS CANCELLED. EACH CLIENT MAY MAKE ON-LINE PURCHASES OF UP TO FIVE ITEMS PER STYLE. IF YOU WOULD LIKE TO PURCHASE ADDITIONAL QUANTITIES, PLEASE CONTACT A B HEALTH SALES REPRESENTATIVE AT INFO@BHEALTHAPPAREL.COM
PRICING AND PAYMENT OPTIONS
WHILE WE TRY TO ENSURE THAT ALL PRICES ON OUR WEBSITE ARE ACCURATE, ERRORS MAY OCCUR. IF WE DISCOVER AN ERROR IN THE PRICE OF THE MERCHANDISE YOU HAVE ORDERED, WE WILL GIVE YOU THE OPTION OF RECONFIRMING YOUR ORDER AT THE CORRECT PRICE OR CANCELING IT. IF WE ARE UNABLE TO CONTACT YOU, WE WILL TREAT THE ORDER AS CANCELLED. TITLE TO ANY PRODUCTS YOU ORDER ON THIS WEBSITE, AND RISK OF LOSS OR DAMAGE TO PRODUCTS, PASSES TO YOU ON DELIVERY OF THE PRODUCTS, PROVIDED THAT WE HAVE RECEIVED PAYMENT IN FULL FOR THE PRODUCTS. PRICES DISPLAYED ON THE B HEALTH WEBSITE ARE QUOTED IN U.S. DOLLARS. B HEALTH ONLY ACCEPTS AMERICAN EXPRESS, MASTERCARD, VISA OR PAYPAL FOR ON-LINE PURCHASES. PLEASE NOTE THAT YOUR CREDIT CARD WILL NOT BE CHARGED AT THE TIME YOU SUBMIT YOUR ORDER. THE TRANSACTION WILL BE CHARGED TO YOUR CREDIT CARD ONLY AFTER WE HAVE VERIFIED YOUR CARD DETAILS, RECEIVED CREDIT AUTHORIZATION, CONFIRM STOCK AVAILABILITY, AND YOUR ORDER IS READY TO BE SHIPPED.
PRICE ADJUSTMENT POLICY
WE DO NOT PRICE MATCH ITEMS PLACED ON SALE WITH ANOTHER RETAILER OR ONLINE STORE.
SALES TAX
B HEALTH CHARGES STATE, LOCAL AND COUNTY TAXES ON ON-LINE TRANSACTIONS, AS REQUIRED BY APPLICABLE LAWS. PLEASE NOTE THAT YOUR ON-SCREEN TRANSACTION TOTAL REFLECTS ESTIMATED TAX. THE ACTUAL SALES TAX WILL BE CALCULATED WHEN YOUR ORDER IS SHIPPED AND MAY VARY FROM THE ESTIMATED TAX.
SHIPPING AND DELIVERY
ALL ORDERS ARE SHIPPED VIA UPS FOR SECURITY REASONS. IN ADDITION, PURCHASES MAY NOT BE SHIPPED TO P.O. BOXES OR APO/FPO ADDRESSES, WHICH ARE NOT AVAILABLE THROUGH UPS.
TO ESTIMATE THE TOTAL DELIVERY TIME FOR YOUR PURCHASE, PLEASE ALLOW ONE TO TWO BUSINESS DAYS TO PROCESS YOUR ORDER FOR SHIPMENT, IN ADDITION TO THE TIME INDICATED BY GROUND SHIPPING. ORDERS ARE PROCESSED AND DELIVERED MONDAY THROUGH FRIDAY, EXCLUDING HOLIDAYS. WE ARE NOT RESPONSIBLE FOR UNANTICIPATED DELAYS.
CONTIGUOUS USA SHIPPING METHODS AND FEES
ORDERS OVER $35:
FREE GROUND SHIPPING IN THE US.
ORDERS UNDER $35:
$10 FLAT FEE GROUND SHIPPING.
SHIPPING TO HAWAII, ALASKA AND OTHER US TERRITORIES
ALL USA SHIPPING TO AREAS OUTSIDE OF THE CONTIGUOUS USA IS FLAT FEE $35.
INTERNATIONAL SHIPPING METHODS AND FEES
ALL INTERNATIONAL SHIPPING IS FLAT FEE $35.
DUTIES AND TAXES ARE SUBJECT TO PAYMENT DEPENDING ON COUNTRY OF PURCHASE.
TRACKING
A SHIPPING CONFIRMATION WITH UPS TRACKING INFORMATION IS EMAILED TO YOU AS SOON AS YOUR PURCHASE HAS BEEN SHIPPED. IF YOU HAVE QUESTIONS ABOUT THE DELIVERY OF YOUR PURCHASE, PLEASE CONTACT A B HELATH GURU VIA EMAIL AT: INFO@BHEALTHAPPAREL.COM
CHANGES/CANCELLATIONS
IF YOU WISH TO CANCEL OR MODIFY YOUR ORDER, PLEASE SEND AN EMAIL AS SOON AS POSSIBLE TO INFO@BHEALTHAPPAREL.COM AND WE WILL MAKE EVERY EFFORT TO ACCOMMODATE YOUR REQUEST, HOWEVER, ONCE AN ORDER HAS BEEN PROCESSED FOR SHIPMENT WE ARE UNABLE TO MODIFY OR CANCEL THE ORDER FOR ANY REASON. IN THIS CASE, PLEASE REFER TO OUR RETURN POLICY AND RETURN YOUR PURCHASE ONCE YOU HAVE RECEIVED IT. IF YOU WOULD LIKE TO PURCHASE A DIFFERENT PRODUCT, PLEASE VISIT OUR WEBSITE OR CONTACT A B HEALTH ONLINE SALES REPRESENTATIVE.
RETURN POLICY & PROCESS
WE HOPE YOU FOUND EXACTLY WHAT YOU WERE LOOKING FOR, AND THAT YOU WILL CHERISH IT OVER THE YEARS TO COME. HOWEVER, B HEALTH WANTS TO ENSURE YOUR COMPLETE SATISFACTION.
B HEALTH IS PLEASED TO PROVIDE COMPLIMENTARY RETURN SHIPPING LABELS FOR CONTIGUOUS USA ORDERS OVER $35. COMPLIMENTARY RETURN SHIPPING LABELS ARE NOT PROVIDED FOR ORDERS UNDER $35 IN THE CONTINUOUS USA OR FOR ANY INTERNATIONAL ORDERS.
FOR PURCHASES ON WWW.BHEALTHAPPAREL.COM, WE WILL ACCEPT FULL-PRICED MERCHANDISE, IN AN UNUSED, UNWORN, AND IN AN UNALTERED CONDITION, ACCOMPANIED BY A RETURN AUTHORIZATION NUMBER.
TO BEGIN THE RETURN PROCESS, REQUEST A RETURN AUTHORIZATION WITHIN FOURTEEN (14) DAYS OF RECEIVING YOUR ORDER BY EMAILING INFO@BHEALTHAPPAREL.COM. IF YOUR REQUEST IS SUBMITTED WITHIN FOURTEEN (14) DAYS, A B HEALTH GURU WILL RESPOND WITH A RETURN AUTHORIZATION NUMBER. PLEASE NOTE, RETURN PACKAGES MUST BE POSTMARKED NO LATER THAN SEVEN (7) DAYS FROM THE DATE YOU RECEIVE YOUR RETURN AUTHORIZATION NUMBER.
MERCHANDISE MUST BE RETURNED WITH ORIGINAL PACKAGING. MERCHANDISE MUST BE UNUSED, UNWORN, AND IN UNALTERED CONDITION. ALL ORIGINAL TICKETS MUST BE ATTACHED, AND YOUR PACKING LIST MUST BE ENCLOSED WITH YOUR RETURN AUTHORIZATION NUMBER CLEARLY DOCUMENTED. B HEALTH RESERVES THE RIGHT TO REFUSE THE RETURN OF ANY MERCHANDISE THAT DOES NOT MEET THE ABOVE CRITERIA. IN SUCH INSTANCES, B HEALTH WILL SEND THE PRODUCT(S) BACK AT THE CUSTOMER’S EXPENSE.
REFUNDS WILL ONLY BE ISSUED IN THE SAME FORM AS PAYMENT, AND SHIPPING COSTS ARE NON-REFUNDABLE. FOR MULTIPLE PRODUCT ORDERS, WE KINDLY ASK THAT THE MERCHANDISE BE RETURNED IN ONE CONSOLIDATED PACKAGE.
ONCE WE HAVE RECEIVED AND PROCESSED YOUR RETURN YOU WILL BE NOTIFIED BY EMAIL. PLEASE ALLOW 3-5 DAYS FROM THE DATE WE RECEIVE YOUR RETURNED ITEMS FOR YOUR REFUND.
FOR AN EXCHANGE OF A PRODUCT, PLEASE FOLLOW THE RETURN GUIDELINES AND PLACE A NEW ORDER ONLINE.
REPAIRS
ALL ITEMS ARE QUALITY CONTROLLED AND CHECKED FOR FAULTS BEFORE THEY ARE SHIPPED TO CUSTOMERS. SHOULD YOU RECEIVE AN ITEM THAT IS NOT IN PERFECT CONDITION PLEASE CONTACT CUSTOMER CARE IMMEDIATELY AT INFO@BHEALTHAPPAREL.COM.
FOR ALL OTHER REPAIR REQUESTS PLEASE CONTACT INFO@BHEALTHAPPAREL.COM. PLEASE NOTE THAT WE CAN ONLY REPAIR ITEMS PURCHASED FROM WWW.BHEALTHAPPAREL.COM. FOR ITEMS PURCHASED THROUGH OUR AUTHORIZED RETAILERS, PLEASE CONTACT THE RETAILER DIRECTLY FOR THEIR SPECIFIC POLICY.